Shipping policy
Shipping Policy
Thank you for shopping with GTM Boutique!
Order Processing
- Orders are typically processed within 1–3 business days (excluding weekends and holidays).
- During new launches, holidays, or sales events, processing times may be slightly longer.
Shipping
- Shipping rates are calculated at checkout based on your location and selected shipping method.
- Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Delivery Times
Some of our items are custom to order and typically arrive within approximately 15 business days after your order has been processed. Delivery times may vary due to product availability, supplier processing, holidays, weather, or carrier delays.
While we strive to ensure timely delivery, shipping delays that occur after an order has been shipped are outside of GTM Boutique's control. Refunds or cancellations will not be issued due to shipping carrier delays.
Local Pickup
Local pickup may be available for eligible orders. If available, pickup instructions will be provided after your order is confirmed.
Incorrect Shipping Information
Please carefully review your shipping address before placing your order. GTM Boutique is not responsible for packages shipped to an incorrect address provided by the customer. If a package is returned due to an incorrect address, additional shipping charges may apply to resend the order.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, GTM Boutique is not responsible for lost or stolen packages. If your package is lost in transit, please contact us at orders@gtmfitco.com, and we will gladly assist you with filing a claim with the carrier when applicable.
Damaged Items
Please inspect your order upon delivery. If your item arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at orders@gtmfitco.com with your order number and clear photos of the item and packaging so we can review the issue.
Returns & Refunds
All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed, except in cases where an item arrives damaged or you receive the incorrect item.
Questions
If you have any questions regarding your order or our shipping policy, please contact us at: